German/English Customer Support Consultant – Serbia

Job Description

German-speaking Customer Support Consultant 

– (Work At Home) based in Serbia

Job description

As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).

The position is remotely stationed in Serbia. 


Profile requirements

You speak German at a B2 level and English at a B2 level. 
You have great communication, multitasking, and problem-solving skills.
A big plus if you have been working in customer service in the past. 

We offer

• A remote position based in Serbia. 
• A professional and multicultural working environment with people from different nationalities
• Modern induction training and career path
• Gaining experience working in a world-leading flight company
• Opportunity to grow within the organization
• A contract focused on a long-term relationship
• Full-time job, 8h/day, 40h/week
• Relocation package
• Fixed salary + bonus
• 21 days of vacation
• Private health insurance 

Interviews take place on an ongoing basis, so apply today or contact one of our recruiters below!

Welcome with your application!