Dutch Customer Support for Online Platform In Lisbon

Work and Thrive in Lisbon: Video Content Analyst Role with a Global Company 🌍

Excited to start your career in Lisbon? Join a global team as a Customer Support for the world’s most popular video-sharing platform. Lisbon offers 290 days of sunshine, stunning beaches, vibrant nightlife, and a rich cultural scene, making it the perfect place to work and live. 🇵🇹

If you love social media, vlogging, and helping with finding the best solutions , We got the best offer for you!,  this is your chance to work as a customer support for online video plattform, in a dynamic city while contributing to online content regulation and learning about social media policies. 🚀

Job description 💼

Your role as a Video Content Analyst will involve working with a global team to review, analyze, and manage content on one of the world’s most popular video-sharing platforms. If you’re passionate about social media, enjoy vlogging, and are always exploring videos to solve challenges, this is the ideal role for you! You’ll have the opportunity to dive into areas such as social media regulation, online free speech, and EU policy-making.

Key Responsibilities:

Handle customer queries via phone, email, and chat, identifying problems and troubleshooting to provide solutions.

Review user-submitted reports about content on the platform.

Analyze content to ensure it complies with platform guidelines and flag violations promptly.

Make balanced decisions and resolve content inquiries in accordance with established policies and procedures.

Use market-specific insights to suggest improvements for supporting the user community.

Handle sensitive content, which may involve graphic or disturbing material, ensuring it’s reviewed per company standards.

What’s Waiting For You ⭐️

💸 2500€ relocation package

🌟 Pleasant and inspiring working atmosphere

🌍 Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation

📈 Professional development and clear career path

🏢 New office facilities in a convenient location in Lisbon

🎓 Training & development opportunities

💼 Competitive salary & relocation allowance and assistance

Salary info: 💰

Base salary: 14000€ /yearly paid in 12 or 14 instances

Language bonus: 3,240€/year (270€/month)

Yearly Performance Bonus: 5% of annual base salary

Meal allowance: 7,63€/ per day of work, paid in 11 instances on a meal card

One year full time contract, with 60 days of probation

Requirements we’re looking for 🔎

Ability to speak Dutch(at least C1 level, ideally native)

B2 level of English

Availability to work in shifts and weekends

Excellent communication (verbal and written) and interpersonal skills

Quick learner and adaptable to learn new processes, concepts, and skills

Excellent organizational and time management skills

Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

Have a neutral mindset to alternative video content that needs classification

Why choose Lissabon for working and living? 🇵🇹

Working and living in Lisbon offers the perfect mix of professional growth and an exciting lifestyle. With 290 days of sunshine a year, this city is an ideal place to enjoy both work and leisure. Whether you’re relaxing on long sandy beaches, exploring picturesque streets, or experiencing the vibrant nightlife, Lisbon has something for everyone. After work, you can unwind with delicious food, enjoy the famous pastries, or explore cultural gems like São Jorge Castle and trendy art spots. For outdoor enthusiasts, Lisbon is perfect for activities like surfing, with some of the best spots to catch waves at sunrise or sunset. Living in Lisbon means enjoying a dynamic work environment while embracing a city full of life, culture, and unforgettable experiences. 🌊

Don’t hesitate, apply today in just 30 seconds or contact our friendly recruiters who will get in touch with you within 48 hours! 📣

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