German Customer Support Agent to Sunny Lisbon!

Job Description

Travel to sunny Lisbon and work with the world’s most famous brands!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine – along with flavorful Portuguese cuisine – sound like an option you’d like to explore? Lisbon is a vibrant and charismatic city, and one of the finest capital cities in Europe. The city boasts a glorious climate, lively nightlife, historic monuments, and a range of activities that will entertain visitors of all ages and dispositions.
There is a lot to see and do – come and join our ever-growing Customer Care team in Lisbon!

Job Description

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

• Be creative, friendly, and solution-oriented with customers and colleagues.
• Understand the need to meet expectations, rise above them, and go that extra mile for customers.
• Show a flexible approach working in a changing and fast-growing environment.
• Work with some of the world’s most respected brands.

Requirements

• Being fluent (C2 level) in the German language
• Good knowledge of English (B1-B2 level) required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• EU citizenship or work permit for Portugal

What you are offered

• Relocation bonus up to 2500€
• Fixed monthly salary + bonus
• A contract focused on a long-term relationship
• Private Health Insurance
• Professional growth & development opportunities
• Special HR team organizing events, sports tournaments, parties & trips
• Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc

Why work for our client?

Join our client and become part of a dynamic, multicultural team in one of Europe’s most vibrant cities. Work on innovative projects, enhance your skills with exceptional learning opportunities, and enjoy a well-defined path for career growth. Take the leap to be part of an amazing company culture and a thriving tech scene while building your future with a global leader!

Benefits of Portugal

Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there.Employers must also pay employees a meal allowance for each workday. Our client pays it through a special card or ticket which makes the meal allowance tax-free.