Serbian-speaking Customer Service Representative to Spain!

Job Description

Embrace The Spain Life-Style ☀️

Envision yourself living in a city where vibrant culture meets breathtaking beaches. Barcelona offers endless sunshine, rich history, and world-famous cuisine. From stunning architecture to a buzzing social scene, every day feels like a Mediterranean adventure. If this sounds like your dream lifestyle, it’s time to make it a reality! 🇪🇸

This is your chance to join our international team as a Serbian Customer Support Agent in Barcelona! Assist customers in a city celebrated for its rich history, sunny climate, and lively culture. You’ll work alongside a collaborative team, handling inquiries through email, chat, and phone, while bringing a creative and solution-focused approach. Plus, represent one of the world’s most renowned brands! 🚀

Job description 💼

As a Customer Support Advisor for a renowned travel company, you will play a key role in understanding and addressing the needs of our international travellers. You’ll be the main point of contact, facilitating communication between our customers and accommodation providers worldwide, all while maintaining exceptional service standards.

Your responsibilities will include handling inquiries related to services, payments, and technical requirements, providing clear and accurate information, and following established processes through both email and phone interactions.

How your typical workday could be:

Provide exceptional support and guidance to customers regarding their services and subscriptions.

Deliver quick, accurate, and helpful responses to inquiries to keep smiles on our customers’ faces!

Troubleshoot and resolve issues, ensuring a smooth experience for the customer.

What’s in it for you?🚀

Contract:

38,5h/week (Monday to Sunday), 8h/day, 40h/week

Available shift: 15:00-23:00h

Temporary Contract.

Benefits:

🌍 Multicultural and International Working Environment – Work in a diverse, global team that fosters innovation and collaboration.

🏖️ Feel Good Program – Enjoy Spanish lessons, quizzes with prizes, and fun group activities like running, beach volleyball, and roller skating!

🏥 Free Private Health Insurance – Get private health insurance when you receive a permanent contract.

💼 Exciting Career Growth – Be part of an industry-leading department with great opportunities for learning and career advancement.

The ideal candidate we’re looking for 👀

Serbian: C2 level and advanced English

Excellent communication and interpersonal skills both written and spoken

User-friendly PC skills: Office 365, CRM Database, and other internal platforms.

A problem-solving and solution-driven mentality

A positive, motivated mindset will help you deal with some tricky customer problems.

Goal-oriented work approach with an open mind to changing priorities and business processes.

Affinity with Accommodation Platforms

Experience within customer service or contact center environments will be valued.

Availability to work from the office and from home (within 100km from the office)

Why live and work in Barcelona? 🇪🇸

Choosing Barcelona for living and working, offers a unique blend of history, culture, and modern living. Known for its stunning architecture, beautiful beaches, and thriving creative scene, Barcelona is an ideal city for expats and professionals. The city boasts a high quality of life, affordable housing, excellent public transport, and a welcoming, international community. Whether you’re enjoying the Mediterranean climate, exploring the vibrant arts scene, or sampling delicious Catalan cuisine, Barcelona provides a dynamic lifestyle that combines work and leisure. In Barcelona, you’ll find the perfect blend of work and life! ✨

About our client 🌍

Our client is a global leader in customer experience and business process outsourcing, operating in 88 countries with a team of over 420,000 employees. With a strong commitment to creating a motivating and people-focused environment, our client prioritize personal growth, collaboration, and excellence. This is a great opportunity to join an organization that puts people at the heart of everything they do, fostering both professional success and job satisfaction!

Don’t wait any longer – apply now in 30 seconds or chat with our recruiters for more insights! ✈️