Slovenian-speaking Customer Support – Barcelona!

Experience Spain and boost your Career🌟

Kickstart your career as a Slovenian Customer Support Agent in Barcelona! 🌟 Enjoy the vibrant atmosphere of a city known for its rich history, sunny days, and lively culture. Help customers with their inquiries via email, chat, and phone, while collaborating with a supportive team. Represent a global brand in an exciting location! 🌍

About the job 💻

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.

Job responsibilities:

Provide exceptional support and guidance to customers regarding their services and subscriptions.

Troubleshoot and resolve issues, ensuring a smooth experience for the customer.

Manage administrative tasks related to customer accounts, including updates and adjustments.

Guide customers through software features, ensuring they get the most out of their experience.

Ensure every interaction delivers accurate, complete information and maintains the highest level of customer satisfaction.

Keep everything on track by documenting interactions, feedback, and resolutions to build stronger customer relationships.

Benefits awaiting you! ⭐️

🧘‍♀️ Feel Good – program that includes Spanish lessons, quizzes with prices, and free group activities such as running, beach volleyball, roller skating and much more!

🏥 Free private health insurance if interested when getting a permanent contract.

🛍️ Modern office spaces and a multicultural working environment, well connected by public transport and close to Glories shopping mall (Westfield)

🚀Be part of an exciting industry-leading department with great opportunities to learn and grow your career

📚3 weeks of Initial training and continued personal coaching

Contract:

38,5h/week (Monday to Sunday), 8h/day, 40h/week

Available shift: 15:00-23:00h

Temporary Contract.

The candidate we’re seeking 🔎

Slovenian: C2 level and advanced English

Excellent communication and interpersonal skills both written and spoken

User-friendly PC skills: Office 365, CRM Database, and other internal platforms.

A problem-solving and solution-driven mentality

A positive, motivated mindset will help you deal with some tricky customer problems.

An open mind to changing priorities and business processes.

Affinity with Accommodation Platforms.

Experience within customer service or contact center environments will be valued.

Availability to work from the office and from home (within 100km from the office)

Why Barcelona is the perfect fit! 🇪🇸

Combine career growth with the Mediterranean lifestyle in vibrant Barcelona. This city offers the perfect mix of culture, adventure, and relaxation, making it an ideal place to live and work. Explore lively streets, unwind on stunning beaches, and easily travel to other top destinations like Madrid or Valencia with affordable and quick train connections. Beyond its breathtaking scenery, Spain is a paradise for food lovers. Savor local favorites like paella, patatas bravas, and gazpacho while enjoying Barcelona’s exceptional quality of life. Whether you’re looking to advance your career or embrace new experiences, Barcelona is the perfect place to grow both personally and professionally. 🚀

About our client 🌍

Our client is a global leader in customer experience and business process outsourcing, operating in 88 countries with a team of over 420,000 employees. With a strong commitment to creating a motivating and people-focused environment, our client prioritize personal growth, collaboration, and excellence. This is a great opportunity to join an organization that puts people at the heart of everything they do, fostering both professional success and job satisfaction!

Could you be the perfect fit we’re searching for? Don’t hesitate—apply today or reach out to one of our friendly recruiters for assistance! 📣