Icelandic Customer Service Adviser in Barcelona!

Job Description

Advance your career!☀️

Join our global team and help customers succeed while living in one of the most vibrant cities in Europe. You’ll work alongside colleagues to resolve customer issues via email, chat, and phone, all while enjoying the unique culture, sunshine, and rich history of Barcelona! 🌟

Job description

You will be working for a prestigious travel company! You will be in charge of understanding and identifying customer needs. By listening, responding, and mediating between our international travelers and accommodation suppliers all over the world, you will ensure a high level of customer service 🚀 Does this sound like something four you? Keep reading!

Some of your main tasks consist of clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set process, via email and phone. Nevertheless, you will deliver quick, accurate, and helpful responses to inquiries to keep smiles on our customers’ faces!✨

Provide exceptional support and guidance to customers regarding their services and subscriptions.

Deliver quick, accurate, and helpful responses to inquiries to keep smiles on our customers’ faces!

Troubleshoot and resolve issues, ensuring a smooth experience for the customer.

Ready to start your adventure?

What’s in it for you?🚀

Contract:

38,5h/week (Monday to Sunday), 8h/day, 40h/week

Available shift: 15:00-23:00h

Temporary Contract.

Benfits: ✨

🎉 Feel Good Program: Spanish lessons, fun quizzes with prizes, and free activities like running, beach volleyball, and roller skating!

💙 Private Health Insurance: Available with a permanent contract for your peace of mind.

🚗 Flexible Benefits: Options for childcare and transport after the probation period.

🌍 Diverse Environment: Join a multicultural team and thrive in an international setting.

🏢 Modern Office Space: Well-connected, near Glories shopping mall (Westfield), and easy to reach by public transport.

☕ Free Perks: Enjoy free coffee every day and fresh fruit once a week.

📈 Career Growth: Work in a leading department with fantastic learning and development opportunities.

🎓 Comprehensive Training: Start with 3 weeks of training and receive ongoing personal coaching.

What we’re looking for 👀

Icelandic: C2 level and advanced English

Excellent communication and interpersonal skills both written and spoken

User-friendly PC skills: Office 365, CRM Database, and other internal platforms.

A problem-solving and solution-driven mentality

A positive, motivated mindset will help you deal with some tricky customer problems.

Goal-oriented work approach with an open mind to changing priorities and business processes.

Affinity with Accommodation Platforms

Experience within customer service or contact center environments will be valued.

Availability to work from the office and from home (within 100km from the office)

Why work for our client? 🌍

Our client is a world leader in customer experience management and business process outsourcing, with over 420,000 employees across 88 countries, supporting clients in more than 265 languages and industries. Their mission is to deliver exceptional service while fostering a motivating and inspiring work environment.In Spain, they have over 4,700 employees across 10 sites, recognized as a Great Place to Work and Top Employer. This is your chance to be part of a company where people are at the center of everything they do! 

Don’t wait – apply in 30 seconds and our team will connect with you within 48 hours! 🤝